+
Will I be charged in US Dollars or Cayman
Island Dollars ?
---------------------------------------------
All online transactions are conducted in US
dollars and your credit/debit card will be charged in US
dollars at the rate of KYD1-00 to USD1-25.
+
Where are your store locations?
---------------------------------------------
We have Jacques Scott Wines & Spirits stores
throughout Grand Cayman. You can see our locations
here.
+ How
do I know that my order has been received?
---------------------------------------------
When you place your order online, you will
immediately receive an email thanking you for your order
and an order confirmation number. Your order is
transmitted directly to our secure servers, where it is
processed by our dedicated sales associates during
normal business hours (Monday through Saturday from
10:00 a.m. to 7:00 p.m.).
Should you not receive this
confirmation email, your order probably has not been
properly received and processed. In this unlikely event,
please contact us by email (finewines@jacquesscott.com)
or by telephone at (345) 949 0277.
All orders received via fax or mail
are confirmed by email, telephone or return fax.
If there are any problems with the
fulfillment of your order, one of our representatives
will contact you by telephone or email, advise you of
the problem and (hopefully!) have a fully acceptable
solution.
+ What
happens after I place my online order?
---------------------------------------------
We attempt to deliver your order as quickly as
possible. All orders for delivery placed online before 3
pm will be delivered the same day. All orders for pickup
placed online before 6 pm will be available for pickup
before store closing at 7 pm.
If you need your order to be sent
faster than this, please feel free to contact us and one
of our representatives will attempt to help you in
whatever way they can. We know how important it is for
you to know when your order will arrive!
+ What
security do you use on your website?
---------------------------------------------
Our website ordering system interfaces
directly with our point of sale system, which is located
in our secure, state-of-the-art server room.
+
Is my online order secure?
---------------------------------------------
Yes! Once your order is on our secure server,
your order is processed via purchase order for added
protection.
+
Do you share my information with anyone?
---------------------------------------------
No! None of your information is shared with
anyone. We respect and value your privacy.
+
How does Jacques Scott prevent underage
drinking?
---------------------------------------------
Jacques Scott is committed to responsible
alcohol use. To visit this site you must be 18 years or
older. Jacques Scott enforces a strict ID checking
policy on all purchases delivered or picked up from the
store. No delivery will be made to persons under the age
of 18 years.
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